As electronic transactions between governments and users become increasingly common,
the role of users' trust in e-government assumes considerable importance. While prior …

The demand for using library apps to search for information has been increasing after the
COVID-19 outbreak. To look into how the pandemic affects the users' perception of the …

Government social media has been integrated as part of the government administrative tools
to improve public service and promote public goals. However, the current government …

Consumer satisfaction has been widely accepted as a key measure of continuous use and
success within the information systems, e-commerce and mobile banking literature. We aim …

The study undertakes a systematic literature review of government-provided E-Services for
businesses (Government to Business E-Services). The literature review process selects and …

Public sectors are utilizing AI-based self-service technology (SST) at an accelerating rate,
given its potential for improving work efficiency and user experience, reducing service costs …

The main purpose of implementing Information Technology Service Management (ITSM) is
to accomplish high service quality. ITSM evaluation is not an easy matter because of its …

Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-
government services. More specifically, it examines the effects of service quality, trust and …

Measuring the success of mobile government (m-government) is a significant challenge
faced by the public sector today, as governments are increasingly using mobile technology …

Governments around the globe are in a quest for successful e-government services. In this
pursuit, one of the most significant barriers to e-government resilience is insufficient training …