Responsiveness is a key objective of national health systems. Responsive health systems
anticipate and adapt to existing and future health needs, thus contributing to better health …

This review reflects on what the literature to date has taught us about how health systems of
low-and middle-income countries (LMICs) respond to emerging infectious disease (EID) …

Patient perceptions of service quality have become a critical component in measuring
quality of care and healthcare services. The SERVPERF model of measurement for …

Community health workers (CHWs) have a unique position between communities and the
health sector. The strength of CHWs' relationships with both sides influences their motivation …

Patient–centered care (PCC) is increasingly recognized as a key dimension of quality
healthcare, but unfortunately remains poorly implemented in practice. This paper explores …

Healthcare services in Australia are the primary responsibility of state and territory
governments, which recruit and deploy health providers in hospital and primary-care …

Non-communicable diseases (NCDs) disproportionately affect people living in fragile
contexts marked by poor governance and health systems struggling to deliver quality …

Background Trustful relationships play a vital role in successful organisations and well-
functioning hospitals. While the trust relationship between patients and providers has been …

Objective: Staff experiences of healthy work environment (HWE) indicators at primary care
units can assist in understanding why some primary care units function better than others …

Social accountability is increasingly invoked as a way of improving health services. This
article presents a theory-driven qualitative study of the context, mechanisms and outcomes …