CONTEXT: An optimal software development process is regarded as being dependent on
the situational characteristics of individual software development settings. Such …

Managers frequently face ill-structured or" wicked" problems. Such problems are
characterized by a large degree of uncertainty with respect to how the problem should be …

The design and improvement of business processes is of central importance for realizing
benefits of information systems. A broad spectrum of methods has been proposed since the …

It has long been acknowledged that software methods should be tailored if they are to
achieve optimum effect. However comparatively little research has been carried out to date …

A frequently mentioned challenge in design science research (DSR) is the generation of
novel theory above and beyond information technology artefacts. This article analyzes the …

The information systems (IS) research community is characterized by a large diversity of
research approaches and topics. Although empirical quantitative research approaches …

Software development is a complex socio-technical activity, with the result that software
development organisations need to establish and maintain robust software development …

A well-defined software process is critical for success in software projects. Software process
tailoring refers to the activity of tuning a standardized process to meet the needs of a specific …

ABSTRACT IT service management (ITSM) practitioners recognize the need for continuous
improvement of IT services. Using a design science research approach, we develop a five …

Due to the significant increase of theoretical evaluation of software prototypes, design
science research (DSR) as a new research direction has emerged in recent years with the …