Customer experience in digital banking: A review and future research directions
Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …
of service experience and develop a framework identifying the most significant variables of …
Generative AI and human–robot interaction: implications and future agenda for business, society and ethics
The revolution of artificial intelligence (AI), particularly generative AI, and its implications for
human–robot interaction (HRI) opened up the debate on crucial regulatory, business …
human–robot interaction (HRI) opened up the debate on crucial regulatory, business …
Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research
Purpose Partial least squares structural equation modeling (PLS-SEM) has become popular
in the information systems (IS) field for modeling structural relationships between latent …
in the information systems (IS) field for modeling structural relationships between latent …
Continuance adoption of mobile-based payments in Covid-19 context: an integrated framework of health belief model and expectation confirmation model
S CC, SK Prathap - International Journal of Pervasive Computing and …, 2020 - emerald.com
Purpose Shifting to mobile-based banking transactions from physical banking transactions
can be considered as a social distancing mechanism, which helps to prevent the spread of …
can be considered as a social distancing mechanism, which helps to prevent the spread of …
Mediation analysis in partial least squares path modeling: Helping researchers discuss more sophisticated models
Purpose Indirect or mediated effects constitute a type of relationship between constructs that
often occurs in partial least squares (PLS) path modeling. Over the past few years, the …
often occurs in partial least squares (PLS) path modeling. Over the past few years, the …
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
Purpose The purpose of this paper is to investigate the role of trust in enhancing customer
loyalty, and to test the mediation role of commitment and customer intimacy in the …
loyalty, and to test the mediation role of commitment and customer intimacy in the …
Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction
Purpose This study aims to empirically explore e-banking service quality and its impact on
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
M Amin - International journal of bank marketing, 2016 - emerald.com
Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …
Examining the effects of celebrity trust on advertising credibility, brand credibility and corporate credibility
Drawing on signalling theory, this study aims to fill a gap in knowledge by examining the
effects of celebrity trust on advertising credibility, brand credibility and corporate credibility …
effects of celebrity trust on advertising credibility, brand credibility and corporate credibility …
Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective
Internet banking adoption is one area that has received attention from scholars. The extant
studies have mainly used technology acceptance models and behavioural theories which …
studies have mainly used technology acceptance models and behavioural theories which …