One of the most important health care services is emergency medical service as it plays a
vital role in saving people's lives and reducing the rate of mortality and morbidity. Over the …

Behavioral operations research has proliferated greatly over the decade since its first formal
review in 2006. The growth of the field warrants an objective mapping of contributions to the …

Problem definition: We study the disproportionate impact of the lockdown as a result of the
COVID-19 outbreak on female and male academic research productivity in social science …

Public relative performance feedback (RPF) on an individual worker's productivity metrics is
used in various organizations with the hopes of improving worker productivity, but its effects …

Organizations use multiple team membership to enhance individual and team productivity
and learning, but this structure creates competing pressures on attention and information …

Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …

Hospitals are complex systems with essential societal benefits and huge mounting costs.
These costs are exacerbated by inefficiencies in hospital processes, which are often …

We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

Learning from past experience is central to an organization's adaptation and survival. A key
dimension of prior experience is whether an outcome was successful or unsuccessful …

Sustaining operational productivity in the completion of repetitive tasks is critical to many
organizations' success. Yet research points to two different work-design–related strategies …