Abstract Service quality is a vital factor that influences customer satisfaction. For profit
organizations such as public bus companies, high customer satisfaction is a sign for …

MyRapid is the dominant player in Malaysia's public transportation industry. It innovates and
drives public transportation systems in the country while providing public transportation …

The purpose of this research is to determine the factors influencing international tourist
satisfaction on the public rail services in Klang Valley, Malaysia. This paper provides …

As competition becomes intense worldwide, service providers, including Bus Rapid Transit
(BRT) need to make service quality improvement as an endless process to satisfy their …

Traffic congestion is one of the issues raised as the development and urbanization moving
forward. Bus services still considered as an public transport option to move from one …

The likelihood that commuters will use alternate means of transportation can be influenced
by the quality of services. According to the relational cohesion theory, social interactions can …

This study was intended to examine the impact of two dimensional service quality, namely
Techical quality and Functional quality toward consumer satisfaction of taxi service in …

In Malaysia, public transport is well renowned for assisting its residents from place to place
while also working to lower the travel cost. However, from the perspective of the bus …

Today Malaysia still moving forward reaching towards developed countries. Rapid
development in Malaysia has caused traffic problem in cities these country. Major cities such …

This article presents the sustainable assessment of service quality dimensions of urban bus
service quality in order to support decision making and policy challenges in term of …