Purpose–Recently, the operations management academic literature has seen articles
focusing on the transfer of “lean” thinking or kaizen concept from the private to the public …

Purpose–Over the last decade, some Mexican public organisations have begun to enter into
a dynamic in which issues such as service quality, ongoing improvement, and internal and …

While digital transformation creates opportunities across all industries, many organisations
and practitioners struggle to grasp what conducting digital transformation entails and seek …

During the last decade, there has been a demand for public services to enhance
management practices and attain results comparable to those experienced in the private …

One of the most important enablers of continuous improvement sustainability is ease of
communication, and doing so in a way that can be understood by all employees and allows …

Purpose Evidence suggests that hospitals are having problems achieving continuous
improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this …

Purpose The study's goal was to identify the factors contributing to the practical completion
of Kaizen events (KEs). The effect of the work-study man's characteristics, the supervisor's …

In 1965, Mexico started an industrialization program focused on promoting the
establishment of industries in the northern region. Years later, in 1992, Mexico signed the …

Purpose The purpose of this paper is to perform a context analysis about a specific Kaizen
program, suggestion systems in permanent teams, and identified the barriers and facilitators …

This paper sets out to establish whether KAIZEN practices can contribute to the
enhancement of service quality and productivity in the public sector in Tanzania. Currently …