Hospitals are complex systems with essential societal benefits and huge mounting costs.
These costs are exacerbated by inefficiencies in hospital processes, which are often …

O acesso oportuno aos cuidados primários de saúde ainda é um problema em muitos
países. Realizou-se uma revisão integrativa de literatura com o objetivo de analisar a …

Most existing estimates of the shortage of primary care physicians are based on simple
ratios, such as one physician for every 2,500 patients. These estimates do not consider the …

Background: Primary care for a panel of patients is a central component of population
health, but the optimal panel size is unclear. Purpose: To review evidence about the …

Patients nationwide experience difficulties in accessing medical care in a timely manner due
to long backlogs of appointments. Medical practices aim to utilize their valuable resources …

Continuity of care is a critical element for delivering quality of care in inpatient units, however
it has rarely been considered in nurse-patient assignment (NPA) models. The nursing …

We analyze a discrete multiserver model for scheduling customer arrivals under no-shows.
The challenge is to assign customers to time slots so that the service system utilizes its …

Appointments in primary care are of two types: 1) prescheduled appointments, which are
booked in advance of a given workday; and 2) same-day appointments, which are booked …

In many appointment scheduling systems with multiple providers, customers are assigned
appointment times but they are not assigned a specific provider in advance–that is …

Background: Continuity of care is a tenet of primary care. Our objective was to explore the
relation between a change in access to a primary care physician and continuity of care …