Although new service development (NSD) studies have contributed to developing
systematic approaches to service innovation, their product-oriented and provider-centric …

A comprehensive introduction to designing services according to the needs of the customer
or participants, this book addresses a new and emerging field of design and the disciplines …

Highlights•Professional design practice as an audience is a blind spot in funding.•Involving
design professionals is not sufficient to impact design practice.•Four tips to impact design …

Highlights•Service Design (SD) in different designer–client relationships is explored.•The
typology of designer–client relationships in SD is identified.•Close designer–client …

Our goal was to help prevent drug-related morbidity and mortality by developing a
collaborative multidisciplinary team care (MTC) service model using a service design …

Empathic design provides tools and frameworks supporting designers to understand users'
experiences with products or services. However, how does one hand over this empathic …

Writing, supervision and evaluation of students' dissertations has received a fair share of
attention in academic literature, with a focus on problems of marking, information processing …

This chapter describes the overarching research approach of this study which is empirical
and qualitative. This approach is operationalized for the various studies, in relation to the …

With cybercrime on the rise, the healthcare environment has been listed as the top 5 of the
most targeted industries for information security breaches. This is due to the current …

Im Gesundheitswesen herrscht ein reger Wettbewerb um Kundinnen und Kunden. Wie auch
in anderen Branchen wird die Digitalisierung als eines der wichtigsten Themenfelder zur …