The high population growth rate in the world has increased the need for the transportation
sector. The people of Palu city use public transportation modes rather than private modes of …

Purpose–This research measures the perceptions of ride-hailing (Gojek) users on the
Playstore review page. Design/methodology/approach–This research uses qualitative …

This study aims to assess the impact of service quality and consumer value on customer
satisfaction at PT. Grab Indonesia. The research utilized a descriptive method, employing a …

This paper provides an overview of AA. co. Store, is a fashion business founded in 2021.
Despite being in the development stage, AA. co. Store can compete with other local brands …

In the service industry, service quality has a significant effect on customer satisfaction. The
manufacturing industry and the service industry have different characters, as well as the …

This research aims to evaluate the quality of vocational higher education services and
determine which characteristics most influence service quality. The research used multiple …

The problem at the Untirta Faculty of Engineering concerning Go-ride services is a decrease
in Go-ride users from 2020 to 2022. This decline is due to users' complaints about …

In recent years, e-hailing firms have provided a new option to public transportation by
providing private automobile services. E-hailing apps make public transit more accessible …

Due to Indonesia's tropical climate, it experiences frequent heavy rainfall, which is the
primary cause of flooding. Despite various solutions implemented, the issue of flooding …

A manufacturing company that produces plastic seed-cutting tools received complaints
accounting for 65% of the total shipments made over a year. This study aims to improve and …