From the start, the airline industry has remarkably connected countries all over the world
through rapid long-distance transportation, helping people overcome geographic barriers …

This paper examines the performance of the two core classifications of airline ancillary
revenues, which are unbundled products and commission based income. It also investigates …

Purpose The International Air Transport Association (IATA) New Distribution Capability
(NDC) standard aims at modernising the airline distribution landscape. It has supported the …

While ancillary services were initially provided by legacy carriers on short-and medium-haul
flights, the emergence of long-haul low-cost carriers has contributed to the adoption of …

Airlines constantly seek to attenuate the negative impacts of operational service failures,
namely arrival delays, mishandled baggage, and involuntary denied boarding, on customer …

Industry insiders and analysts see dynamic offering—a highly responsive and customer-
centric approach to offer design mirroring the practices of online retailers—as a viable …

This paper investigates how airline pricing strategies and revenues have evolved over time
for unbundled flight products, using the eight largest US airlines. Findings indicate that ticket …

This study employs a stated preference method to elicit and explore customer willingness to
pay for airline ancillary products, specifically seat selection fees. Bivariate correlations are …

Due to the rising of consumer awareness, consumers not just pay more attention to leisure
activities but also demand more on the related service quality. In recent years, low‐cost …

We examine the linkages between the implementation of baggage fees and late flights in the
airline industry. We find that baggage fees policies result in improvements in on-time …