Systematic review: Trust-building factors and implications for conversational agent design

M Rheu, JY Shin, W Peng… - International Journal of …, 2021 - Taylor & Francis
Off-the-shelf conversational agents are permeating people's everyday lives. In these artificial
intelligence devices, trust plays a key role in users' initial adoption and successful utilization …

Trust in robots: Challenges and opportunities

BC Kok, H Soh - Current Robotics Reports, 2020 - Springer
Abstract Purpose of Review To assess the state-of-the-art in research on trust in robots and
to examine if recent methodological advances can aid in the development of trustworthy …

[HTML][HTML] A longitudinal study of human–chatbot relationships

M Skjuve, A Følstad, KI Fostervold… - International Journal of …, 2022 - Elsevier
Social chatbots have become more advanced, paving the way for human–chatbot
relationships (HCRs). Although this phenomenon has already received some research …

Effects of anthropomorphism and accountability on trust in human robot interaction

M Natarajan, M Gombolay - Proceedings of the 2020 ACM/IEEE …, 2020 - dl.acm.org
This paper examines how people's trust and dependence on robot teammates providing
decision support varies as a function of different attributes of the robot, such as perceived …

Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity

SY Lee, J Choi - International Journal of Human-Computer Studies, 2017 - Elsevier
This study investigates how user satisfaction and intention to use for an interactive movie
recommendation system is determined by communication variables and relationship …

[PDF][PDF] The role of trust in human-robot interaction

M Lewis, K Sycara, P Walker - Foundations of trusted autonomy, 2018 - library.oapen.org
Robots and other complex autonomous systems offer potential benefits through assisting
humans in accomplishing their tasks. These beneficial effects, however, may not be realized …

Human-centered AI: The role of Human-centered Design Research in the development of AI

J Auernhammer - 2020 - dl.designresearchsociety.org
Artificial Intelligence has the tremendous potential to produce progress and innovation in
society. Designing AI for people has been expressed as essential for societal well-being and …

Modeling trust in human-robot interaction: A survey

ZR Khavas, SR Ahmadzadeh, P Robinette - International conference on …, 2020 - Springer
As the autonomy and capabilities of robotic systems increase, they are expected to play the
role of teammates rather than tools and interact with human collaborators in a more realistic …

Can you trust your trust measure?

M Chita-Tegmark, T Law, N Rabb… - Proceedings of the 2021 …, 2021 - dl.acm.org
Trust in human-robot interactions (HRI) is measured in two main ways: through subjective
questionnaires and through behavioral tasks. To optimize measurements of trust through …

Child–robot relationship formation: A narrative review of empirical research

CL Van Straten, J Peter, R Kühne - International Journal of Social Robotics, 2020 - Springer
This narrative review aimed to elucidate which robot-related characteristics predict
relationship formation between typically-developing children and social robots in terms of …