With food delivery services, customers can hire delivery workers to pick up food on their
behalf. To investigate the long-term impact of food delivery services on the restaurant …

An increasing number of omnichannel retailers operate physical and online channels and
implement various strategies that integrate both channels. For example, some retailers have …

Many retailers have recently implemented buy online and pick up in store (BOPS) by
integrating their online and offline channels. In this paper, considering a retailer who sells …

Most retailers today sell products through an online channel in addition to traditional
physical stores. We investigate how such a multichannel or omnichannel retailer should …

Many retailers provide customers with product return flexibility by allowing them to buy
online and return to store (BORS). We consider a retailer who sells a product through both …

This paper considers three innovative mechanisms associated with effectively managing
consumer returns for an omnichannel retailer that has both online channels and physical …

This study investigates a dual-channel supply chain that consists of a manufacturer and two
retailers wherein the manufacturer produces and supplies a single product to the retailers …

The fast growth of e-commerce and omni/multi-channel retailing brings new challenges for
efficient inventory management. One such challenge concerns service differentiation across …

Omnichannel sales surge in the coronavirus pandemic. This paper establishes an analytical
model to study when a firm can benefit from implementing the omnichannel strategy of buy …

The COVID‐19 pandemic has had profound effects on grocery retailers, forcing them to
make many operational changes in response to public health concerns and the shift in …