Hotel selection on tourism websites has been a prevailing trend in traveling in recent years,
and selecting a suitable hotel is a high-risk decision for millions of tourists because of the …

The use of big data is growing in relevance and importance in tourism management
research. Companies operating in this industry are exploiting big data analytics and …

This paper aims to demonstrate how the huge amount of Social Big Data available from
tourists can nurture the value creation process for a Smart Tourism Destination. Applying a …

This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …

The purpose of this research is to identify the status and role of mobile technology in
achieving sustainable and smart tourism, and to suggest future research and strategy …

Purpose With the explosive growth of the Internet, online travel agents (OTAs) have gained
an increasing market share in the online booking market. However, OTAs are facing fierce …

To maximize their revenues and protect their market share against traditional competitors
(eg formal lodging businesses) and disruptive business models (eg Airbnb), the lodging …

This research assesses whether terms related to guest experience can be used to identify
ways to enhance hospitality services. A study was conducted to empirically identify relevant …

Online complaints have become increasingly influential on the purchasing behavior of
customers in recent years. In an effort analyze large quantities of textual complaints and …

This study investigates how Big Data Analytics (BDA) can be leveraged to support a city's
transformation into a smart destination. We conduct an in-depth case study of a city-in …