This chapter reviews recent theoretical work on the design of regulatory policy, focusing on
the complications that arise when regulated suppliers have better information about the …

This article reviews the major insights of the economics literature regarding the design of
service quality regulation in public utility industries. The focus is on generic service quality …

Price cap regulation (PCR) has now been employed in the telecommunications industry for
more than a quarter century. We review the experience with PCR and offer an explanation …

This paper investigates the relationship between output-based incentives for service quality
and the use of capital and non-capital resources to meet regulatory targets in the electricity …

The paper provides a diagnostic of service quality in electricity distribution in Brazil.
Considering indicators related to customer complaints, average time for solving problems …

Abstract Water utilities in Eastern Europe are regulated under different schemes and
achieve different water utility network loss reductions and service quality levels. Through a …

In the past nine years a number of European regulatory authorities have designed and
implemented specific sets of rules with the objective of improving the level of quality in …

Firms undertake different kinds of R&D activities. They do product R&D (R&D aimed at
improving the quality of existing products, and creating new products). They also do process …

Making use of an original dataset containing information on 20 Italian motorways
concessionaires over the 1992–2004 period, we study the technology prevailing in the …

This paper investigates the impact of economic regulation on transport infrastructure
capacity and service quality. We find that for a monopoly profit-maximising infrastructure …