Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. This is the basis for …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers. If …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Services in general are intangible and cannot be fully owned by consumers. Quality not only
emphasizes aspects of the final result, namely products and services, but also concerns …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. From the data above, it can be …

Abstract Service businesses place great importance on the human element. High consumer
value creates customer loyalty. During peak periods, it is possible that the services provided …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Service businesses place great importance on the …

Quality not only emphasizes aspects of the final result, namely products and services, but
also concerns human quality, process quality and environmental quality. It is impossible to …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …