In the wake of e-commerce and its successful diffusion in most commercial activities, last-
mile distribution causes more and more trouble in urban areas all around the globe …

One of the profound impacts of digitalization on supply chains is manifested through e-
commerce. The latter has significantly grown during the last two decades, with further …

In the literature, city logistics in terms of last mile delivery on the e-commerce market is quite
new area of research that is not thoroughly investigated. It can be observed that there are …

E-commerce-related last-mile logistics have a great impact on cities. Recent years have
seen sustained growth in e-commerce in most developed countries, a trend that has only …

Background Last-mile delivery (LMD) is becoming more and more demanding due to an
increasing number of users and traffic problems in cities. Besides, medical crises (like the …

Coincident with the rapid growth of omni-channel retailing, growing urbanization, changing
consumer behavior, and increasing focus on sustainability, academic interest in the area of …

Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model,
this study investigates the antecedents of customer satisfaction with parcel locker services in …

To reduce congestion, environmental damage, and negative health impact in large urban
areas plenty of novel concepts for last-mile distribution have been innovated in the recent …

Purpose This paper investigates the economic performances of two business-to-consumer
(B2C) e-commerce last-mile delivery options–parcel lockers (PLs) and traditional home …

Globalisation, urbanisation and the recent COVID-19 pandemic has been raising the
demand for logistic activities. This change is affecting the entire supply chain, especially the …