Cultural intelligence (CQ), an individual's capability to function and manage effectively in
culturally diverse situations and settings, has become the focus of a vibrant scholarly …

Conservation of resources (COR) theory was originally introduced as a framework for
understanding and predicting the consequences of major and traumatic stress, but following …

Within luxury hotels targeting multinational segments, frontline service staff are essential to
creating unique, personalized experiences for high-value, discerning clientele. Performing …

Global virtual teams (GVTs), electronically connected workgroups of geographically
dispersed team members in multinational settings, may suffer from less social integration …

Although international assignments are recognized as important mechanisms for developing
global leaders in organizations, existing research has focused primarily on leaders' …

We propose that managers adept at thinking about their cultural assumptions (cultural
metacognition) are more likely than others to develop affect-based trust in their relationships …

This paper reports the findings of an Australian qualitative study (N= 45) concerned with the
way that employers, academics and students perceived connections between international …

160 Purpose: The purpose of this paper is to identify and map competencies required by
frontline employees to enhance guest experience in the hospitality industry, in the context of …

Intercultural Communication provides a critical introduction to the dynamic arena of
communication across different cultural and social strata. Throughout this book, topics are …

The literature on global mindset indicates a growing array of different approaches to its
definition and conceptualization. The components making up global mindset are often …