The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …

The rise of the “post-pandemic new digital consumer” who cherishes personalization,
demands trust and expects immersive online experiences has led brands to reexamine their …

Purpose Information technology as a source of information and decision-making has wider
acceptance in contemporary times. Studies have identified the importance of electronic word …

In the globalized industry of online travel agencies, it is well known that providing culturally
customized reviews can attract more customers by sharing similarity-oriented experiences …

This study investigates how group size and group familiarity interactively impact tourists'
perceived value and overall satisfaction with a group travel experience. The study also …

Understanding the determinants of reviewer satisfaction has attracted much attention from
academics and practitioners in recent years. Based on theories from information systems …

We explore the effect of launching mobile channels on online customer reviews. We show
that the launch of mobile channels does not significantly influence online review generation …

Purpose The length of stay (LoS) is of major importance from the perspective of the
management of tourist destinations. As tourists heavily rely on the online reviews of other …

Online ratings provide valuable information to operators. However, the use of this
information for revenue maximization purposes remains at a moot point. This article …

This study is a preliminary attempt to explore the impacts of COVID-19 on the changing roles
of satisfiers and dissatisfiers in hotel service attributes. We analyzed online reviews posted …