The role of co-worker support for tackling techno stress along with these influences on need for recovery and work motivation
H Hessari, T Nategh - International Journal of Intellectual …, 2022 - inderscienceonline.com
Technology has direct impacts on the survival of the organisation. Its main negative
consequence is destructive stress called'technostress'. This paper aims to survey the effect …
consequence is destructive stress called'technostress'. This paper aims to survey the effect …
Regulating regret via decreasing goal level: Comparing maximizers and satisficers
ASM Kamiya, M Zeelenberg… - Personality and …, 2021 - Elsevier
Regret is an important emotion in the context of decision making and has many implications
for the behavior of consumers. Although regret may be an inevitable outcome, it is possible …
for the behavior of consumers. Although regret may be an inevitable outcome, it is possible …
Why some leaders qualify for hate: an empirical examination through the lens of followers' perspective
G Sharma, K Kulshreshtha - International journal of organizational …, 2023 - emerald.com
Purpose The leaders' perception about self and the opinion of the subordinates about them
is crucial to understand why some leaders qualify for hate. Much has been discussed on the …
is crucial to understand why some leaders qualify for hate. Much has been discussed on the …
The effect of causal attribution on a service failure model
Service recovery has been extensively studied and is a relevant issue for markets in which
consumers repurchase products or services. There are two normative aspects of service …
consumers repurchase products or services. There are two normative aspects of service …
[HTML][HTML] Efeito da atribuição de causa em um modelo de falha de serviço
Service recovery has been extensively studied and is a relevant issue for markets in which
consumers repurchase products or services. There are two normative aspects of service …
consumers repurchase products or services. There are two normative aspects of service …
Effect of Service Recovery towards Customer Satisfaction in Banking Industry
The purpose of this paper is to measure the relationship between the functional service
recovery and technical service recovery towards customer satisfaction in banking industry …
recovery and technical service recovery towards customer satisfaction in banking industry …
An empirical investigation of the effects of empathy of apology and monetary compensation on customers' revenge desires after double deviations
LL Silvestro - 2023 - etheses.bham.ac.uk
This study examines the effect of empathy of the apology and monetary overcompensation
on customers' revenge desires following double deviations. Double deviations can be …
on customers' revenge desires following double deviations. Double deviations can be …
Increasing Employee Empowerment at the Frontline of a Telecommunications Company: An Improvement Study
S Alemany - 2023 - search.proquest.com
The problem of practice in this paper is centered around increasing empowerment of
frontline employees, how to do so effectively, and ultimately, the potential impact that doing …
frontline employees, how to do so effectively, and ultimately, the potential impact that doing …
[PDF][PDF] Regulação do arrependimento por meio da redução do nível da meta: comparando Maximizadores e Satisficientes
AS Muniz - 2021 - repositorio.fei.edu.br
O arrependimento é uma emoção importante no contexto de tomada de decisão e tem
muitas implicações no comportamento dos consumidores. Embora o arrependimento possa …
muitas implicações no comportamento dos consumidores. Embora o arrependimento possa …