As firms are moving towards data-driven decision making, they are facing an emerging
problem, namely, algorithmic bias. Accordingly, algorithmic systems can yield socially …

The investigation of users' satisfactions and intentions in using the services provided by
commercial banks needs to be focused on internet banking, since this is the widely used …

Artificial intelligence (AI) has been heralded by many as the next source of business value.
Grounded on the resource-based theory of the firm and on recent work on AI at the …

In response to the emerging and ever solution to the COVID-19 outbreak. This study
proposes a theoretical framework based on literature and model to determined E-learning …

Purpose Most of the previous studies agree about the significance of user satisfaction in
ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate …

Purpose The digital transformation under Industry 4.0 is complex and resource-intensive,
making a strategic digitalization guideline vital to small and medium-sized enterprises' …

Purpose This study investigates whether and how the service quality of artificial intelligence
(AI) chatbots affects customer loyalty to an organization. Design/methodology/approach …

Big data analytics has been widely regarded as a breakthrough technological development
in academic and business communities. Despite the growing number of firms that are …

Mobile banking (m-banking) has emerged dynamically over the years due to consumers'
increased use of mobile technologies, their ever-growing lifestyle choices and also the …

Purpose The relationship between online reviews and purchase intention has been studied
in previous research. However, there was little knowledge about the effect of information …