Total quality management (TQM) is an effective concept for improving the organisational
performance of the manufacturing industries. Implementing TQM has become an essential …

In the present scenario of highly competitive business environment in domestic as well as
global market, implementation of Total Quality Management (TQM) concept has become an …

This study identified the two forms of total quality management (TQM) practices'
soft'and'hard'. The study further investigated the impact of soft TQM practices on hard TQM …

The study is focused on the evaluation of total quality management (TQM) in the
pharmaceutical companies of Pakistan and the effect that it produces. After thorough …

National and organisational cultures can affect the degree of success of total quality
management (TQM) implementation and organisational performance; therefore, it is …

Parasuraman et al.(1985) developed a conceptual framework referred to as the gaps model.
The primary objective of this model is that the service quality drawback is a result of a series …

The role of micro, small and medium enterprises (MSMEs) in a nation's economy has been
widely emphasised in past studies, these MSMEs have been able to cope with global …

A comprehensive literature review was done to extract the world ISO Management System
(IMS) standards certifications data from the year 2018 to 2021 which also shows the …

Total quality management (TQM) is an effective concept for improving the cost effectiveness
and organisational performance to achieve business competitiveness for all manufacturing …

Total quality management (TQM) has been practised in diverse industries from
manufacturing to services. But its importance in the banking sector has attracted only a few …