The objective of this paper is to review recent developments in service theory and systems
theory with a view to identifying common features between the two. In particular, the study …

In a fast-changing environment, organizations face conditions of growing complexity that
challenge decision-making and innovation activities, highlighting an increasing need to …

The main purpose of this paper is to highlight the new opportunities that the Viable Systems
Approach (VSA) can provide for observing complex service systems and explaining social …

Three frameworks are recommended to analyze multilevel governance across a spectrum of
complex human systems, including nations, states, cities, universities, hospitals, hotels, and …

This paper presents a first attempt at an integrated Service Science (SS) and Viable Systems
Approach (VSA) analysis of the real-world phenomenon of changing jobs roles. Changing …

Marketers have recently witnessed an explosion of technology-based innovation that has
profoundly affected their management and strategy. This technology can be a gift–enabling …

In today's competitive arena, competent responsible decision-makers have a core role in
monitoring environmental needs, trends and expectations and dealing with interactive …

Abstract Cultural Heritage-Management (CHM) in Italy appears to chronically suffer from
resources fragmentation. The aim of this chapter is to highlight the need for a value co …

The main purpose of this contribution is twofold: from a scientific point of view, to interpret the
symbiotic logic through the framework of the Viable Systems approach (vSa), and from a …

The world of decision makers and business in general have always been interested in
research on complexity, since the widespread conviction that traditional interpretation …