Optical retail is unique because they sell product and service at once. The creation of
excellent service will lead to a satisfied customer. Hence many retailers are unconscious …

An increase in information readiness and intense competition between service
organizations leads to more challenges in the business environment. On top of these service …

Purpose of the study: The objectives of this study are:(i) To analyze the quality control of the
products applied to the amplang Karya Bahari business based on Statistical Quality Control …

The present paper aimed at exploring the gap between the perceived and expected quality
levels of the health care services provided by Jordanian dental clinics. In order to fulfill the …

There has been a continuous increase in customer complaints against airlines in the United
States. The airlines' customer service complaints were up 90% in April 2017 compared to …