Training interventions for improving telephone consultation skills in clinicians
Background Since 1879, the year of the first documented medical telephone consultation,
the ability to consult by telephone has become an integral part of modern patientcentred …
the ability to consult by telephone has become an integral part of modern patientcentred …
Telephone nurses' experience of problems with telephone advice in Sweden
AC Wahlberg, E Cedersund… - Journal of clinical …, 2003 - Wiley Online Library
By telephoning a healthcare call centre, individuals in Sweden can consult a nurse to
discuss medical problems and health care accessibility, and to receive professional …
discuss medical problems and health care accessibility, and to receive professional …
A novel approach for managing the growing demand for ambulance services by low-acuity patients
K Eastwood, A Morgans, K Smith… - Australian Health …, 2015 - CSIRO Publishing
Objective The aim of the present study was to describe the Ambulance Victoria (AV)
secondary telephone triage service, called the Referral Service (RS), for low-priority patients …
secondary telephone triage service, called the Referral Service (RS), for low-priority patients …
Nurse telephone triage: good quality associated with appropriate decisions
L Huibers, E Keizer, P Giesen, R Grol… - Family …, 2012 - academic.oup.com
Background Triage at out-of-hours GP cooperatives (GPCs) is aimed at determining medical
urgency and guiding decisions. Both medical knowledge and communication skills are …
urgency and guiding decisions. Both medical knowledge and communication skills are …
Validity of telephone and physical triage in emergency care: the Netherlands Triage System
Y Van Ierland, M van Veen, L Huibers, P Giesen… - Family …, 2011 - academic.oup.com
Background. Due to emergency care overcrowding, right care at the right place and time is
necessary. Uniform triage of patients contacting different emergency care settings will …
necessary. Uniform triage of patients contacting different emergency care settings will …
Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills
J Car, GK Freeman, MR Partridge… - BMJ Quality & …, 2004 - qualitysafety.bmj.com
The opportunity to consult by tele-phone is now an integral part of any modern patient
centred healthcare system. 1 The public values the option of consulting by telephone, citing …
centred healthcare system. 1 The public values the option of consulting by telephone, citing …
Quality of communication during telephone triage at Dutch out-of-hours centres
HP Derkx, JJE Rethans, BH Maiburg… - Patient education and …, 2009 - Elsevier
OBJECTIVE: To assess the quality of communication skills of triagists, working at out-of-
hours (OOH) centres, and to determine the correlation between the communication score …
hours (OOH) centres, and to determine the correlation between the communication score …
[HTML][HTML] Safety in Teletriage by Nurses and Physicians in the United States and Israel: Narrative Review and Qualitative Study
M Haimi, SQ Wheeler - JMIR Human Factors, 2024 - humanfactors.jmir.org
Background: The safety of telemedicine in general and telephone triage (teletriage) safety in
particular have been a focus of concern since the 1970s. Today, telehealth, now subsuming …
particular have been a focus of concern since the 1970s. Today, telehealth, now subsuming …
Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale
HP Derkx, JJE Rethans, JA Knottnerus… - British Journal of General …, 2007 - bjgp.org
Background Out-of-hours centres provide telephone support to patients with medical
problems. In most of these centres specially-trained nurses handle incoming telephone …
problems. In most of these centres specially-trained nurses handle incoming telephone …
Understanding of and adherence to advice after telephone counselling by nurse: a survey among callers to a primary emergency out-of-hours service in Norway
EH Hansen, S Hunskaar - … journal of trauma, resuscitation and emergency …, 2011 - Springer
Background To investigate how callers understand the information given by telephone by
registered nurses in a casualty clinic, to what degree the advice was followed, and the final …
registered nurses in a casualty clinic, to what degree the advice was followed, and the final …