Spare parts inventory management: A literature review
Spare parts are held as inventory to support product maintenance in order to reduce
downtime and extend the lifetime of products. Recently, spare parts inventory management …
downtime and extend the lifetime of products. Recently, spare parts inventory management …
After-sales services and aftermarket support: a systematic review, theory and future research directions
CM Durugbo - International Journal of Production Research, 2020 - Taylor & Francis
After-sales and aftermarkets are significant revenue streams for industrial companies. After-
sales services are activities during warranty periods that include field technical assistance …
sales services are activities during warranty periods that include field technical assistance …
Competitive strategy, capabilities and uncertainty in small and medium sized enterprises (SMEs) in China and the United States
JA Parnell, Z Long, D Lester - Management Decision, 2015 - emerald.com
Competitive strategy, capabilities and uncertainty in small and medium sized enterprises (SMEs)
in China and the United States | Emerald Insight Books and journals Case studies Expert …
in China and the United States | Emerald Insight Books and journals Case studies Expert …
The synergetic effect of after sales service, customer satisfaction, loyalty and repurchase intention on word of mouth
Purpose Under a dynamic business environment that is seen today, organizations need to
adopt the right blend of strategies to attract, retain and maintain customers. Extant marketing …
adopt the right blend of strategies to attract, retain and maintain customers. Extant marketing …
Identifying patterns in channel usage across the search, purchase and post-sales stages of shopping
Consumers today are using various channels to complete their purchase process. As
shoppers pursue different goals at each stage of the process, channel choice may be …
shoppers pursue different goals at each stage of the process, channel choice may be …
Repositioning the customer support services: the next frontier of competitive advantage
Purpose This paper aims to analyze the present status of customer support services (CSS)
and advocate the re-positioning of support services from an administrative cost center to a …
and advocate the re-positioning of support services from an administrative cost center to a …
Strategic capabilities, competitive strategy, and performance among retailers in Argentina, Peru and the United States
JA Parnell - Management decision, 2011 - emerald.com
Purpose–This paper aims to assess the influence of strategic capabilities on the business
strategy‐performance relationship among retail businesses in Argentina, Peru, and the USA …
strategy‐performance relationship among retail businesses in Argentina, Peru, and the USA …
Spare part segmentation for additive manufacturing–A framework
Organizations strive to find new ways to manage the production of strategic spare parts with
unanticipated demand and high delivery time. Additive Manufacturing (AM) is a …
unanticipated demand and high delivery time. Additive Manufacturing (AM) is a …
Ensuring supply chain quality performance through applying the SCOR model
L Li, Q Su, X Chen - International Journal of Production Research, 2011 - Taylor & Francis
The objective of adopting quality standards such as ISO 9000 series is to help companies
develop and maintain supply chain processes that meet certain performance metrics, such …
develop and maintain supply chain processes that meet certain performance metrics, such …
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store
Retailers have treated the buy-online-and-return-in-store (BORS) policy as an important
initiative to reduce return losses and provide a better customer experience. Studies on …
initiative to reduce return losses and provide a better customer experience. Studies on …