The advent of social media tools has led to a new era in advertising theory and practice.
However, scant amount of research addresses the ways in which social media are used in …

This report presents the results of the eleventh annual Finnish software industry survey. The
software industry is a challenging one for survey research due to the pervasive nature of …

This paper focuses on user involvement in the innovation process in the area of services
and especially e-services, a highly unexplored topic. Our research is built on a …

Virtual communities are an increasingly popular way to conduct business over the Internet.
However, from the service provider's point of view they pose special challenges. In …

Virtual communities are an increasingly popular way to conduct business over the Internet.
However, from the service provider's point of view they pose special challenges. In …

The introduction of internet technology has fundamentally changed the software industry.
Instead of using the traditional licensing business model, software firms now compete with a …

In this position paper we analyze a category of internet service firms providing what we call
“community networked services”(CNS), a concept often discussed under the broad umbrella …