Impact of service quality and trust on repurchase intentions–the case of Pakistan airline industry

MA Saleem, S Zahra, A Yaseen - Asia Pacific Journal of Marketing …, 2017 - emerald.com
Purpose The purpose of this paper is to examine the antecedents of repurchase intentions in
the Pakistani airline industry. Though research on repurchase intentions has traditionally …

Corporate social responsibility and forward default risk mediated by financial performance and goodwill

M Mushafiq, B Prusak, M Markiewicz - Journal of Cleaner Production, 2023 - Elsevier
In today's business environment, corporate social responsibility (CSR) has become an
increasingly significant factor for firms. This study is driven by the motivation to add to the …

The role of cultural differences in customer retention: evidence from the high-contact service industry

KS Fam, B Liat Cheng, TH Cham… - … of Hospitality & …, 2023 - journals.sagepub.com
Current tourism landscape and dynamism of the business environment have increased
market competitiveness in the high-contact service industry. Hotel operators must now pay …

[HTML][HTML] Leveraging entrepreneurial marketing processes to ameliorate the liability of poorness: The case of smallholders and SMEs in developing economies

KLP Ho, HT Quang, MP Miles - Journal of Innovation & Knowledge, 2022 - Elsevier
This study explores how entrepreneurial marketing can reduce the liability of poorness by
enhancing the performance of smallholder agribusinesses in developing economies. Partial …

The influence of customer trust and loyalty on repurchase intention of domestic tourism: a case study in Thailand during COVID-19 crisis

S Laparojkit, M Suttipun - The Journal of Asian Finance, Economics …, 2021 - koreascience.kr
The study aimed to investigate the level of customer trust, loyalty, and re-purchase intention
of coastal tourism in Thailand during the COVID-19 crisis; to test the different levels of …

Interlinkage of Perceived Ecotourism Design Affordance, Perceived Value of Destination Experiences, Destination Reputation, and Loyalty

M Azinuddin, MB Mohammad Nasir, MH Hanafiah… - Sustainability, 2022 - mdpi.com
The aim of this study is to analyse the relationships between the perceived ecotourism
design affordances (PEDA), perceived value of destination experience (PERVAL) …

Trust in the financial services context: a meta-analysis

F de Oliveira Santini, L Eberle, WJ Ladeira… - International Journal of …, 2023 - emerald.com
Purpose This article presents a systematic framework with a meta-analytic approach to
finding various antecedents, consequents and moderating effects of trust in financial …

How do you cope? Online medical consultation service uncertainty, coping strategies, and subsequent payment

M Yang, J Jiang, AF Cameron, X Liu - Electronic Commerce Research and …, 2023 - Elsevier
Online medical consultation (OMC) based on a multisided market model is an increasingly
popular healthcare service; however, encouraging consumers to continuously use the …

Understanding organizational reputation formation in mobile commerce

SW Lin, EY Huang, KT Cheng - Electronic Commerce Research and …, 2022 - Elsevier
As mobile commerce (m-commerce) plays an increasingly significant role in retailing,
opportunities exist for organizations to shape or reshape their reputations. Therefore, it is …

The impact factors toward online repurchase intention: A case study of Taobao e-commerce platform in China

Z Zhang, C Nuangjamnong - … Research E-Journal …, 2022 - assumptionjournal.au.edu
Purpose: the purpose of this study is to investigate the effects of online customers' perceived
usefulness, perceived ease of use, perceived cost, trust, and satisfaction on repurchase …