Opportunities for AI and machine learning (ML) are vast in current interactive systems
development. However, comparatively little is known about how functionality for the system …

The arts are labelled an important driver of value co-creation. Research suggests that
businesses can translate the arts into action using the potency of art forms. Film is one of …

Over time, the satisfaction of needs and the ability to meet them have consistently increased.
However, the world of the 21st century is one in which the basic needs of millions of human …

How to improve employees' satisfaction in the remote office mode while working together
has become a challenge for enterprises to deal with the new office management mode. The …

This paper presents a new method for business process modelling in the services sector that
integrates the client focus of service blueprints with the operational analytics of lean value …

Aircraft crash simulation is a mandatory exercise for all international airports. The procedure
of such a simulation is that a set of figurants play out a given plane crash scenario. Then, all …

Günümüzün yoğun rekabet ortamında işletmelerin farklılaşmak, yeni müşteriler kazanmak
ve mevcut müşterilerini elde tutabilmek için gerçekleştirdikleri faaliyetlerden biri yeni …

针对服务设计流程中的关键环节——服务要素优化配置问题, 提出一种基于优化模型的服务要素
配置方法. 依据质量屋描述了顾客需求与服务要素之间以及服务项之间存在的关系 …

Résumé In the scientific literature and in practice, many questionnaires based on a myriad of
measures have been designed and tested to measure and evaluate perceived work stress …

Résumé The modeling of a customer experience realized through a service blueprint is
useful for visualizing the structures and processes involved in its production. However, the …