Although the evidence suggests that knowledge management (KM) is instrumental to
superior firm performance, research on the mechanisms that mediate this relationship is still …

This paper is based on the premise that public officials in developing countries lack the
necessary skills to implement Knowledge Management (KM) successfully, so a framework is …

This study aimed to identify the processes associated with knowledge management
implementation and develop a framework with different stages that combines these …

Customer Relationship Management is the most vigorous tools in our era and is the
integration of trust, business and technology to gratify the requirements of the clients. CRM is …

Knowledge management has often been identified as an important challenge for sustained
organizational success and as a prerequisite for the productivity and flexibility of corporate …

Stéphanie Maïté Gretsch entwickelt einen theoretisch und empirisch fundierten
Orientierungsrahmen zur Einführung von Wissensmanagement im Arbeitskontext. Die …

Customer Relationship Management (CRM) is currently an important strategic tool used by
organizations to gain competitive advantages. However, since the implementation of a CRM …

This paper aims to understand the reasonable role of knowledge management (KM) in
creating capability for the sectors of society to establish awareness and proper decision …

The concept of Absorptive Capacity has been identified as an important tool for firms to
sustain, grow and compete in their markets. A few authors have adopted the concept in their …

Abstract Although Knowledge Management was introduced as a Key Performance Indicator
(KPI) for all senior management in South Africa 15 years ago, its implementation has been …