The Internet revolution has led to the advancement of online business all over the world. The
environmental, social, and economic aspects are significant to the e-commerce sector, on …

Empirical research on online consumer theory has been examined under diverse contexts
over the years. Although researchers from a variety of business disciplines have made …

Purpose This study investigates whether and how the service quality of artificial intelligence
(AI) chatbots affects customer loyalty to an organization. Design/methodology/approach …

The increasing adoption of AI chatbots in online shopping assistance, as a complement or
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …

Consumer satisfaction with online shopping is directly dependent on a number of factors.
There is a constant dilemma in the market related to the question which online shopping …

The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …

To managers of companies with a Web presence, an awareness of how customers perceive
service quality is essential to understanding what customers value in an online service …

With the increasing popularity of online shopping and being the most populated country in
the world, China is one of the major online markets now and is likely to become the largest …

Purpose–The purpose of this study is to identify factors that may influence Chinese
customers' online shopping satisfaction, including those which are ignored by prior studies …

With the use of an on‐line retailer's Web site and an experimental method with 103
university students, statistical support through path analysis was found for positive …