Epilogue–service innovation actor engagement: an integrative model
LD Hollebeek, T W. Andreassen, DLG Smith… - Journal of Services …, 2018 - emerald.com
Purpose While (customer) engagement has been proposed as a volitional concept, our
structuration theory/SD logic-informed analyses of actors'(eg employees') engagement in …
structuration theory/SD logic-informed analyses of actors'(eg employees') engagement in …
Temporality of customer engagement in service innovation: A theoretical model
A Karahasanović, LD Hollebeek… - … of research on …, 2019 - elgaronline.com
Given the growing dynamism observed in many contemporary markets, a growing need
exists for companies to be viewed as innovative to excel in terms of their corporate …
exists for companies to be viewed as innovative to excel in terms of their corporate …
[PDF][PDF] 17. Temporality of customer engagement in service innovation: a theoretical model
A Karahasanovic, LD Hollebeek, D Chasanidou… - chasanidou.com
Given the growing dynamism observed in many contemporary markets, a growing need
exists for companies to be viewed as innovative to excel in terms of their corporate …
exists for companies to be viewed as innovative to excel in terms of their corporate …