Due to the growing prominence of total quality management (TQM) in health care, the
present study was conducted to identify the set of TQM practices for its successful …

Purpose–Many healthcare organisations have found it difficult to implement total quality
management (TQM) successfully. The aim of this paper is to explore the barriers to TQM …

Purpose–The purpose of this paper is to analyse health service supply chain systems. A
great deal of literature is available on supply chain management in finished goods inventory …

The literature on quality contains numerous case studies of successful companies and
descriptions of quality concepts and quality improvement programs. The purpose of this …

This paper offers a descriptive analysis of TQM and business excellence measurement
(BEM) by synthesising the relevant literature. There is need for a sound theoretical …

Hizmet sektörü için özellikle kalite ve müşteri memnuniyeti, tüketicilerin satın alma karar
sürecinde etkili olan iki önemli kilit faktör olarak kabul görmektedir. Günümüzün küresel …

Purpose Through the lens of a total quality management approach, this paper aims to
examine the effects of health-care service quality on patient satisfaction, repatronage …

The total quality index (TQI) proposed in this study is an information technology‐supported
benchmarking tool that helps managers assess a total quality management program by …

Sağlık ve sağlık hizmeti sunumu, insan yaşamının sürdürülmesinde, yaşam kalitesinin
yaratılmasında ve korunmasında özel bir öneme sahiptir. Bu bakımdan, sağlık kurumlarının …

This paper studies the hospital supply chain. The analysis of the operational and financial
data of hospital administrative structures has permitted the discovery of the characteristics of …