[图书][B] Customer satisfaction evaluation: Methods for measuring and implementing service quality
E Grigoroudis, Y Siskos - 2009 - books.google.com
Page 1 INTERNATIONAL SERIES IN OPERATIONS RESEARCH AND MANAGEMENT
SCIENCE perations Management Customer Satisfaction Evaluation Methods for Measuring and …
SCIENCE perations Management Customer Satisfaction Evaluation Methods for Measuring and …
UTA methods
Y Siskos, E Grigoroudis, NF Matsatsinis - … decision analysis: State of the art …, 2016 - Springer
UTA methods refer to the philosophy of assessing a set of value or utility functions, assuming
the axiomatic basis of MAUT and adopting the preference disaggregation principle. UTA …
the axiomatic basis of MAUT and adopting the preference disaggregation principle. UTA …
A survey of customer satisfaction barometers: Some results from the transportation-communications sector
E Grigoroudis, Y Siskos - European Journal of Operational Research, 2004 - Elsevier
The most important efforts that have been reported for the development of generic
satisfaction barometers during the last years refer to individual business organisations …
satisfaction barometers during the last years refer to individual business organisations …
Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park
G Arabatzis, E Grigoroudis - Forest policy and economics, 2010 - Elsevier
The National Park of Dadia–Lefkimi–Souflion is one of the 27 protected areas of Greece, for
which a management authority has been established. It is of major ecological value, due to …
which a management authority has been established. It is of major ecological value, due to …
The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
E Grigoroudis, C Litos, VA Moustakis, Y Politis… - European Journal of …, 2008 - Elsevier
The assessment of website quality is considered as a problem of measuring user
satisfaction, in order to analyse user perceptions and preferences. The presented pilot user …
satisfaction, in order to analyse user perceptions and preferences. The presented pilot user …
A multiple criteria evaluation of multi-family apartment block's maintenance contractors: I—Model for maintenance contractor evaluation and the determination of its …
EK Zavadskas, T Vilutienė - Building and environment, 2006 - Elsevier
The paper presents a model that describes the process of selecting dwelling maintenance
contractors. The model is based on a multi-criteria evaluation of maintenance contractors …
contractors. The model is based on a multi-criteria evaluation of maintenance contractors …
Multi‐attribute contractors ranking method by applying ordering of feasible alternatives of solutions in terms of preferability technique
Z Turskis - Technological and Economic Development of …, 2008 - Taylor & Francis
Contractor evaluation is a vital part of the project management cycle and deals with risk and
risk management. One of the most important phases in the construction industry is the …
risk management. One of the most important phases in the construction industry is the …
Contractor selection of construction in a competitive environment
EK Zavadskas, Z Turskis… - Journal of Business …, 2008 - Taylor & Francis
Contractor selection is a vital part of the project management cycle and deals with risk and
risk management. This paper presents contractors' assessment and selection based on the …
risk management. This paper presents contractors' assessment and selection based on the …
Logistics service quality and its effects on customer satisfaction in the manufacturing companies' supply chains: Empirical evidence from Greece
Y Politis, A Giovanis, S Binioris - Journal of Modelling in Management, 2014 - emerald.com
Purpose–The purpose of this paper is to implement a multi-criteria preference
disaggregation approach to measure logistics service quality (LSQ) of manufacturing …
disaggregation approach to measure logistics service quality (LSQ) of manufacturing …
Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
N Glaveli, E Grigoroudis, P Manolitzas - Tourism Management, 2019 - Elsevier
Success in the hotel industry depends heavily on customer satisfaction, which is highly
affected by the quality of service provided by a satisfied workforce. Luxury summer resorts …
affected by the quality of service provided by a satisfied workforce. Luxury summer resorts …