AI-chatbots as frontline agents promise innovative opportunities for shaping service offerings
that benefit customers and retailers. Examining current practice through the lens of agency …

Collective teacher efficacy (CTE) beliefs serve to encourage certain behaviours and
constrain others. Bandura (Educ Psychol 28 (2): 117–148, 1993) was the first to generate …

Understanding the factors related to teacher burnout helps in creating schools which foster
teachers' job satisfaction and the delivery of high-quality education. We studied teacher …

This study investigated how perceived school climate affects teachers' job satisfaction and
burnout and how self-efficacy and collective efficacy in behavior management mediate the …

The focus of this chapter is on the role of self-efficacy in educational contexts. Self-efficacy is
defined as one's perceived capabilities for learning or performing actions at designated …

Empirical research considers teacher collaboration to be an important predictor of outcome
variables at the student, teacher, and school level. Principals are responsible for shaping …

This study examined the stress and coping patterns of middle school teachers. A final
teacher sample of 102 and student sample of 1450 agreed to participate in the study. We …

The authors of this study sought to examine the relationships among teachers' years of
experience, teacher characteristics (gender and teaching level), three domains of self …

This book unpicks the complex, dynamic blend of individuals' psychological and
professional assets, workplace conditions and leadership support which enable teachers …

This review investigates the state of teacher self-and collective efficacy research conducted
from 1998 to 2009. Two hundred and eighteen empirical articles published in 1998–2009 …