The development of peer-to-peer platforms has reduced the profitability of existing business
operations. However, relatively few studies have explored consumer switching between …

Intention has been a key dependent variable in information system (IS) research for the last
several decades. It features in various IS acceptance models including the technology …

To avoid the spread of the COVID-19 crisis, many countries worldwide have temporarily shut
down their academic organizations. National and international closures affect over 91% of …

With the application of artificial intelligence (AI) technology in organizational frontlines,
customers' service experiences have begun to shift from interactions with service personnel …

For the circular economy to be tenable, consumers need to not only return products after
use, but also purchase products that are remanufactured. However, research finds that …

Purpose The purpose of this study is to investigate important factors that help explain
customer willingness to adopt mobile banking (M-banking). To this end, the unified theory of …

By taking advantage of social networking capabilities, social commerce provides features
that encourage customers to share their personal experiences. The popularity of online …

This study employs push-pull-mooring (PPM) framework originated from human migration
literature as the theoretical paradigm to explore the key factors influencing users' switching …

The knowledge of the preference of innovative service consumers is crucial for e-commerce
platforms to boost profit, gain a competitive advantage, and achieve remarkable growth. In …

Switching behaviors of mobile payment application received scarce attention. This study
investigates the key factors influencing the switching behaviors of mobile payment …