Labor shortage solution: redefining hospitality through digitization
Purpose The purpose of this research is to provide a critical discussion illustrating how novel
business models can be developed using advanced information technology (IT) to …
business models can be developed using advanced information technology (IT) to …
Innovation and creativity in a time of crisis: A perspective of small tourism enterprises from an emerging destination
Disasters and crises do not only affect tourism enterprises detrimentally but can also prompt
business innovation and creativity. This positive outlook is under-studied although it can aid …
business innovation and creativity. This positive outlook is under-studied although it can aid …
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective
Purpose This study aims to unlock a ritual chain mechanism that promotes socio-mental (or
socio-psychological) resilience. This study draws on interaction ritual chains theory and the …
socio-psychological) resilience. This study draws on interaction ritual chains theory and the …
[HTML][HTML] The digital transformation of the marketing mix in the food and beverage service supply chain: a Grey DEMATEL approach
E Vitsentzatou, GT Tsoulfas, AN Mihiotis - Sustainability, 2022 - mdpi.com
Over the last decade, digital marketing and technology have gradually penetrated the food
and beverage industry, redefining its marketing mix. However, the urgency caused by the …
and beverage industry, redefining its marketing mix. However, the urgency caused by the …
[HTML][HTML] Utilization of Knowledge Management as Business Resilience Strategy for Microentrepreneurs in Post-COVID-19 Economy
The COVID-19 outbreak affected the smooth operations of microentrepreneurs across the
globe, including those in the Nigerian hospitality industry. However, it was discovered that …
globe, including those in the Nigerian hospitality industry. However, it was discovered that …
Putting your money where your mouth is–the role of rewards in a value-based understanding of restaurant crowdfunding
Purpose Restaurant entrepreneurs are increasingly leveraging crowdfunding as an
alternative financing mechanism. In the context of restaurant crowdfunding, studies have …
alternative financing mechanism. In the context of restaurant crowdfunding, studies have …
Characteristics of crises resilient organizations in the hospitality and tourism industry
M Aydogan, J de Esteban Curiel… - International Journal of …, 2024 - emerald.com
Purpose COVID-19, like many previous crises, proved once more that some hospitality and
tourism organizations are more crises resilient than others. Despite increasing frequency …
tourism organizations are more crises resilient than others. Despite increasing frequency …
Poverty and tourism decision-making: a chaordic perspective
Purpose The influence of destinations' poverty on tourism decision-making and, more
precisely, destination selection has received scant attention despite the increasing …
precisely, destination selection has received scant attention despite the increasing …
Plant-based food is unhealthy—that's not true! How can corrective messages help promote plant-based menus in quick-service restaurants?
Purpose This study aims to identify effective ways to promote plant-based foods in quick-
service restaurants by considering customers' food-related health involvement …
service restaurants by considering customers' food-related health involvement …
How and when job passion promotes customer-oriented organizational citizenship behavior: A moderated mediation model
HY Teng, CH Tsai, CW Hung - International Journal of Hospitality …, 2024 - Elsevier
Customer-oriented organizational citizenship behavior (OCBC) is a crucial topic in the
restaurant industry, yet few studies have explored how and when an employee's passion …
restaurant industry, yet few studies have explored how and when an employee's passion …