Purpose The purpose of this study is to capture patients' and employees' perception of
quality of care in the Indian private hospitals and to find the possible perceptual gaps …

Background Improving the quality of care relies on understanding patients' perceptions and
expectations based on their experiences. The study aimed to determine the gaps between …

In China, most ambulatory care is provided by public hospitals. However, many public
hospitals' outpatient services fall short of meeting patients' demands. This study aimed to …

Background The likelihood of poor health outcomes for refugees is increased due to a
variety of complicated causes. Lack of access to high-quality care during resettlement is …

Background Quality healthcare services are considered one of the most effective vehicles for
healthcare managers to achieve organizational goals. Therefore, this study aimed to …

Penelitian ini menganalisis kualitas pelayanan publik di RSUD ODSK Provinsi Sulawesi
Utara menggunakan pendekatan SERVQUAL, yang mengukur perbedaan antara harapan …

Laporan magang ini dilakukan dengan tujuan untuk mengetahui bagaimana kualitas
pelayanan pada DPMPTSP Kabupaten Karimun. Penelitian ini merupakan penelitian jenis …