Purpose The purpose of this paper is to investigate the role of trust in enhancing customer
loyalty, and to test the mediation role of commitment and customer intimacy in the …

Islamic banks have faced many challenges either from rivals or customers who look for
better products and services. This study examined both the direct and mediating effects of …

Purpose This study aims to investigate two primary objectives. First, this study examines the
influence of modified service quality dimensions on Islamic bank customer satisfaction using …

The financial services sector is a huge and diverse industry comprising many different forms
of organisations and product offerings. Yet, a review of past papers in the Journal of …

Islamic banks compete with traditional (non-Islamic) banks for customers. This article aims to
provide insight into why some Muslims choose to bank with Islamic banks in Pakistan, while …

Purpose Given the fierce competition in financial services, service failure management and
trust restoration tactics are becoming strategic priorities. Studies investigating trust …

This paper aims to capture the perception of banking services providers on how to restore
their customers' trust in the UK banking industry. Twenty frontline employees (FLEs) who …

Purpose This article presents a systematic framework with a meta-analytic approach to
finding various antecedents, consequents and moderating effects of trust in financial …

Abstract Service loyalty is attracting growing interest as a result of the important role that
services play in today's global economy. Advances in technology have increased the …

This study presents a comprehensive analysis of the 56 issues of the Journal of Financial
Services Marketing (JFSM) published between 2009 and 2022, using bibliographic meta …