In this review of the literature on reputation, status, celebrity, and stigma we develop an
overarching theoretical framework based on the rational, emotional, and moral aspects of …

The link between infrastructure and green logistics performance in the services sector has
been studied in this study. The mediating function of business performance and service …

Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …

This study empirically examines the relationship between the visitation motives and
attributes evaluation in the casual dining restaurant context. Based on the focus group …

Marketing and technological capabilities are primary drivers of a firm's performance and thus
of central interest to managers. Yet the way in which these two capabilities align with …

Dynamic capabilities are widely considered to incorporate those processes that enable
organizations to sustain superior performance over time. In this paper, we argue …

This article explores how the diversity of board resources and the number of women on
boards affect firms' corporate social responsibility (CSR) ratings, and how, in turn, CSR …

Purpose–The purpose of this study is to investigate customer satisfaction and its effect on
image, trust, and customer loyalty for Islamic banks. Design/methodology/approach–The …

Cultivating high quality relationships with customers is of paramount importance in the
banking sector. However, there has been little effort to examine relationship quality (RQ) in …

Due to the COVID-19 pandemic, the airline industry has undoubtedly suffered serious
losses. Investigation of passenger's intention to recommend an airline is urgently needed for …