Against the backdrop of increasing scholarly interest in and social awareness of diversity,
equity, inclusion, and accessibility (DEIA) issues over the past few years, this study offers a …

The increasing use of artificial intelligence (AI) in public service delivery presents important
yet unanswered questions about citizens' views of AI. Are citizens' perceptions of decisions …

The reality of street-level discretion can entail discrimination against people based on their
identifiable characteristics. However, there has been surprisingly little systematic …

Studies of representative bureaucracy frequently reference the need for a critical mass
before an underrepresented group can influence policy outputs or outcomes, but the …

Numerous studies have delved into the intricate dynamics of representative bureaucracy in
public service provision, yet a significant gap exists in our understanding of the distinctions …

The study of representative bureaucracy traces out multiple organizational and individual-
level pathways through which identity-based representation contributes to improvements in …

This article on representative bureaucracy and social equity addresses three normative
questions in the literature. First, concerns that active representation creates biases in what …

Street‐level bureaucrats rely on credibility judgments when navigating interactions with
citizen‐clients who are mostly strangers. These credibility judgments are inherently …

The theory of symbolic representation expects that passive representativeness of
bureaucrats can heighten agencies' perceived legitimacy and enhance citizen outcomes …

A growing body of research suggests that representation among elected and bureaucratic
officials can shape the attitudes and behavior of constituents and clients. We explore the …