Artificial intelligence (AI) provides ample opportunities for enabling effective knowledge
sharing among organizations seeking to foster open innovation. Past research often …

New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality
(VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, which are typically …

Artificial intelligence (AI) is (re) shaping strategy, activities, interactions, and relationships in
business and specifically in marketing. The drawback of the substantial opportunities AI …

Over the past few years, there has been a significant increase in the utilization of artificial
intelligence (AI)-based educational applications in education. As pre-service teachers' …

Purpose Extant research mainly focused on potentially negative customer responses to
service robots. In contrast, this study is one of the first to explore a service context where …

We propose a conceptual framework that includes the antecedents and consequences of
firms' adopting and integrating robotics into their customer service operations. Drawing …

With the rapid development of artificial intelligence (AI), AI anxiety has emerged and is
receiving widespread attention, but research on this topic is not comprehensive. Therefore …

Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …

Previous research suggests that consumers would listen more to product recommendations
from other consumers (human recommenders) than from systems based on artificial …

Human enhancement technology (HET) is advancing a host of industries, yet it remains
limited in its retail, sales, and service applications. Soon, however, these technologies …