Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
The technology readiness (TR) index aims to better understand people's propensity to
embrace and use cutting-edge technologies. The initial TR construct considers four …
embrace and use cutting-edge technologies. The initial TR construct considers four …
Only if it is convenient: Understanding how convenience influences self-service technology evaluation
JE Collier, SE Kimes - Journal of Service Research, 2013 - journals.sagepub.com
Self-service technologies (SSTs) can help firms reduce labor costs while providing more
channel options, but customers must be convinced of their value before foregoing a full …
channel options, but customers must be convinced of their value before foregoing a full …
Interactivity, Inspiration, and Perceived Usefulness! How retailers' AR-apps improve consumer engagement through flow
V Arghashi, CA Yuksel - Journal of Retailing and Consumer Services, 2022 - Elsevier
This study investigates the antecedents and outcomes of consumer engagement through AR
apps and suggests a new conceptual model. The purpose of the paper is to examine how …
apps and suggests a new conceptual model. The purpose of the paper is to examine how …
Antecedents and consequences of travelers' trust towards personalized travel recommendations offered by ChatGPT
This study examines the influence of relevance, credibility, usefulness, and intelligence of
the personalized travel recommendation offered by ChatGPT on travelers' trust and …
the personalized travel recommendation offered by ChatGPT on travelers' trust and …
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
The rise of humanoid robots in hospitality services accelerates the need to understand
related consumer reactions. Four scenario-based experiments, building on social presence …
related consumer reactions. Four scenario-based experiments, building on social presence …
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Consumers sometimes describe their experience of interacting with artificial intelligence‐
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …
Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust
Mobile internet represents a breakthrough technology that has derived much attention from
mobile organizations and services providers in the Kingdom of Saudi Arabia (KSA). 1 …
mobile organizations and services providers in the Kingdom of Saudi Arabia (KSA). 1 …
[HTML][HTML] Technology-enabled personalization in retail stores: Understanding drivers and barriers
Smart technologies grant brick-and-mortar retailers novel opportunities to introduce the
amenities of online retailing, such as data-driven personalization, into physical interactions …
amenities of online retailing, such as data-driven personalization, into physical interactions …
Role of cognitive absorption in building user trust and experience
J Balakrishnan, YK Dwivedi - Psychology & Marketing, 2021 - Wiley Online Library
The growth of artificial intelligence (AI) and its applications in business has proliferated in
recent years. Businesses have started adopting various technology practices relevant to …
recent years. Businesses have started adopting various technology practices relevant to …
The determinants of public acceptance of autonomous vehicles: An innovation diffusion perspective
The adoption of autonomous vehicles is reported to confer numerous benefits such as
improved safety, comfort, resource (ie land and energy) use, and environmental protection to …
improved safety, comfort, resource (ie land and energy) use, and environmental protection to …