This paper reviews the tourism, services, and strategic management literatures to produce a
model, which demonstrates conceptually how sustainable competitive advantage might be …

In today's highly competitive global environment, even small and medium-sized enterprises
(SMEs) need to make product and process innovations in order to outperform the …

Auf dem Weg in die so genannte „Dienstleistungsgesellschaft “weisen zahlreiche Aspekte
auf die Relevanz einer gesonderten Betrachtung von Dienstleistungen hin. Die Zahl an …

The accelerating cross-border flow of products, services, capital, ideas, technology and
people is driving businesses--large and small--to internationalise. International Business …

A questionnaire was sent to the heads of internationalization in the business schools of all
UK universities. Sixty-five replies were received. The document covered, inter alia, the …

Purpose–The purpose of this article is to empirically examine the influence of consumer
involvement on perceived relational benefits across service types. Design/methodology …

One of the most important issues addressed in research on international business,
especially on SMEs, is why certain companies export more than others. A frequent …

Purpose–The purpose of this paper is to investigate the simultaneous effects of country of
origin (COO) and corporate reputation on initial trust in a transition economy, and to …

Purpose–Internationalization of services is emerging as an important area of research as
more and more service firms are going abroad in greater numbers than ever before. This …

This study presents an empirical exploration of a theory-driven framework of corporate
human resource (CHR) roles in global talent management (GTM). Specifically, it expands …