Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving.
In recent years, a growing number of studies have recognized the benefits of empathy and …

We review the state of research on empathy in natural language processing and identify the
following issues:(1) empathy definitions are absent or abstract, which (2) leads to low …

The rapid development and application of natural language generation (NLG) techniques
has revolutionized the field of automatic text production. However, these techniques are still …

Chatbots are increasingly used in many health care applications and are a useful tool to
interact with patients without the need of human intervention. However, if not carefully built …

Exposure to technology impacts children's perception and conceptualisation of the way
devices they regularly use work. This prompts us to study if almost two years of online …

This paper discusses the results of an exploratory study aimed at investigating the impact of
conversational agents (CAs) and specifically their agential characteristics on collaborative …

With the development of artificial intelligence technology, users are increasingly inclined to
use conversational agents (CAs) as personal assistants. Communication speed has …

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its
latest iteration, GPT-4, in comparison to human-generated responses to a wide range of …

Conversational agents in healthcare are gaining popularity, for example, in the context of
eliciting medical histories. Furthermore, due to the growing diversity of use cases and …

This review gives an extensive overview of evaluation methods for task-oriented dialogue
systems, paying special attention to practical applications of dialogue systems, for example …