We trace the evolution of research on organizational learning. As organizations acquire
experience, their performance typically improves at a decreasing rate. Although this learning …

Offshoring of services (OS), commonly defined as the international relocation of service
activities that companies previously performed in their home country, has emerged as a …

Service innovativeness, or the propensity to introduce service innovations to satisfy
customers and improve firm value at acceptable risk, has become a critical organizational …

The application of information technology is ubiquitous in our work and learning, and
information technology causes tremendous changes to workplace learning. This systematic …

Using social media during work hours for non-work-related reasons is becoming
commonplace. Organizations are therefore challenged with identifying and overcoming the …

We estimate the causal effects of responsible scheduling practices on store financial
performance at the US retailer Gap, Inc. The randomized field experiment evaluated a …

Learning from past experience is central to an organization's adaptation and survival. A key
dimension of prior experience is whether an outcome was successful or unsuccessful …

Sustaining operational productivity in the completion of repetitive tasks is critical to many
organizations' success. Yet research points to two different work-design–related strategies …

Although an entrepreneur's initial strategy choices have a critical effect on a new venture's
survival, growth, and long‐term performance, few studies have explored how pre‐founding …

Consumers' postpurchase evaluations have received much attention due to the strong link
between ratings and sales. However, less is known about how herding effects from …