Defines quality as fitness for use. This definition emphasizes the orientation towards fulfilling
customer expectations, quality is a measure to assess that a good or service has the desired …

Because services are intangible, it is difficult to evaluate the quality of the service so
consumers must consume the service first, who can then assess the quality of a service …

In this era of globalization, people need entertainment facilities to fulfill their lifestyle. One of
the means of entertainment that is still the choice of many people is watching films in the …

This study is a descriptive quantitative study. This study used questionnaires and interviews
as its technique of data gathering. MSMEs in Soppeng Regency make up the research …

The purpose of this study was to evaluate the relationship between financial literacy, locus of
control, and financial inclusion and the financial behaviour of MSME actors in the Central …

In this day and age, developments do not only occur in technological aspects, but social
aspects such as individual or consumer behavior are also experiencing changes and …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. If not controlled, this can have a …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible. It is …

As one of the state-owned companies and the largest player in the fuel industry in Indonesia,
it will certainly be Pertamina's main goal to be able to maintain this position. In 2021 …

A number of world conflicts that are currently taking place are considered to open the door to
escalation leading to World War 3. This can be seen from the new conflicts that have broken …