Assessing the service quality of water provision is essential to minimize the gaps between
customer expectations and perceptions. This study aims at assessing the bulk water …

Public transportation is a vital to mobility of the society as they become more urban.
Consequently, it requires government to improve the ability to fulfil the needs of the …

Promoting the use of rail for freight transportation can improve logistics performance and
contribute to sustainable development. To increase the share of rail freight, it is crucial to …

Nowadays organisations are seeking for effective ways to compete with their competitors,
where internal services play one of the main roles. The information technology (IT) service is …

Consumer-centric services companies demonstrate brand attributes and build brand image
to a certain brand quality through effective brand communications to develop brand …

In today's competitive environment, industries are more vulnerable to economic changes. To
help them keep better quality, higher productivity and low costs, it is necessary to have a …

Service quality measurement enables hospitals to focus on the areas in which they need to
focus their energy and efforts. This study was conducted in Salem Region, an important city …

Despite the increasing popularity of shared mobility services, a detailed understanding of
the key value types from a consumer perspective is still missing. Based on customer value …

“Ownership is no longer the ultimate expression of consumer desire”(Bardhi & Eckhardt
2012, p. 1). In recent years, the importance of" owning" has declined and been partly …