This study investigates the effectiveness of a humanoid service robot (HSR) versus a tablet
service kiosk (TSK) along the stages of the point-of-sale (POS) conversion funnel. The …

We propose a structural model of consumer sequential search under uncertainty about
attribute levels of products. Our identification of the search model relies on exclusion …

Researchers are increasingly able to observe consumers' behavior prior to a purchase, such
as their navigation through a store or website and the products they consider. Such pre …

This study investigates shopper behavior when interacting with an employee-robot team (vs.
both actors in isolation), along the metrics of the POS conversion funnel. An unobtrusive field …

Using in-store ambulatory eye-tracking, the authors investigate the extent to which lateral
and vertical biases drive consumers' attention in a grocery store environment. The data set …

Purpose The purpose of this paper is to empirically investigate the role of the placement (ie
location) of humanoid service robots (HSRs) for entertainment applications in retailing by …

The marketing domain has grown increasingly rich with data, frameworks, and analyses that
enable marketers to craft and execute effective strategies, but they simultaneously represent …

The emergence of the motilities paradigm places tourism at the core of social sciences.
Thus, understanding the tourist mobility is fundamental for both tourism management …

In studying consumer search behavior, researchers typically focus on which products
consumers add to their consideration sets (the extensive margin of search). In this article, we …

This chapter provides an overview of the recent and growing econometric literature studying
how consumers search for products. We begin with a brief review of theoretical models of …