A digital transformation approach in hospitality and tourism research
Purpose Because of the COVID-19, the digital transformation of global hospitality and
tourism speeds up. This paper aims to provide comprehensive frame of the digital …
tourism speeds up. This paper aims to provide comprehensive frame of the digital …
The adoption of social robots in service operations: a comprehensive review
A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
This study investigates the antecedents and consequences of brand satisfaction with the
moderating role of type of barista. For this, data were collected from customers who used a …
moderating role of type of barista. For this, data were collected from customers who used a …
Service robots: Applying social exchange theory to better understand human–robot interactions
Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention
X Lv, Y Yang, D Qin, X Cao, H Xu - Computers in Human Behavior, 2022 - Elsevier
Artificial intelligence (AI) service failures are inevitable in hospitality companies; thus, how AI
service recovery retains customers is an issue that cannot be ignored. This article focuses …
service recovery retains customers is an issue that cannot be ignored. This article focuses …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
The emergence of service robots at restaurants: Integrating trust, perceived risk, and satisfaction
KH Seo, JH Lee - Sustainability, 2021 - mdpi.com
As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …
companies need to consider how to be competitive in this new artificial intelligence and …
How smart should a service robot be?
Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
Hospitality and tourism service innovation: A bibliometric review and future research agenda
Adopting a life cycle innovation process model, including innovation creation, diffusion, and
evaluation, this research analyzed the knowledge development of service innovation …
evaluation, this research analyzed the knowledge development of service innovation …
Artificial intelligence and declined guilt: Retailing morality comparison between human and AI
Several technological developments, such as self-service technologies and artificial
intelligence (AI), are disrupting the retailing industry by changing consumption and purchase …
intelligence (AI), are disrupting the retailing industry by changing consumption and purchase …